CRM Support & Implementation Manager (Remote, US Hours)

Remote | ~40hrs/week | Paid Time Off | Training & Growth

About Shop Launch

Shop Launch helps real businesses scale with clean systems, automation, and AI. No guru fluff, no duct-taped tech stacks. Just reliable execution that drives revenue.

If that sounds like your kind of place, you’ll get a feel for us here: https://weare.shoplaunch.io/

The Role

We’re hiring a CRM Support & Implementation Manager who lives inside GHL and genuinely enjoys making systems work for real clients.

You’ll own our snapshots, onboarding, AI implementation, and day-to-day technical support. You’re the person our team and clients trust when something needs to be set up, fixed, or improved.

This starts as part-time (~20 hours/week, Mon–Fri, US hours) with a clear path to ramp up. We already have the demand.

What You’ll Own

Snapshot & System Management

  • Maintain and improve snapshots as GHL releases new features

  • Keep accounts clean, scalable, and client-ready

Client Onboarding

  • Onboard new clients into GHL and related tools

  • Configure pipelines, workflows, calendars, and communications correctly

  • Make sure clients understand what they have and how it works

AI & Automation Implementation

  • Implement native GHL AI features (chat, voice, workflows, etc.)

  • Integrate non-native AI tools where they actually improve outcomes

Technical Support & Troubleshooting

  • Handle “why is this broken?” tickets: workflows, triggers, logic, routing

  • Diagnose issues quickly and communicate clearly what’s happening and what’s next

Websites, Funnels & Integrations

  • Update websites and funnels directly inside GHL

  • Build and maintain Zapier and other third-party integrations

Client Communication

  • Communicate with clients via Slack, email, and calls

  • Translate “tech speak” into plain English and set clear expectations

Improvement & Innovation

  • Spot patterns, propose improvements, and help us evolve how we serve clients

Must-Have Experience - non negotiable

  • 2+ year of hands-on CRM/GHL work (not just “familiar with it, but KNOW IT”)

  • Pro understanding of AI, automations, workflows, pipelines, triggers, and funnels

  • Experience onboarding clients and supporting live accounts

  • Comfortable with Zapier and common third-party integrations

  • Strong troubleshooting and problem-solving skills in a software / SaaS context

  • High level of written and spoken English; can keep clients calm and informed

  • Reliable, secure internet and a stable work environment

  • You align with Shop Launch values (no ego, no drama, no BS)

Nice-to-Have

  • Experience with tools like ClickFunnels, ActiveCampaign, GHL, WordPress, etc.

  • Basic HTML/CSS/JavaScript familiarity

  • Prior customer-facing technical support role

  • Agency, marketing ops, or CRM admin background

How We Work & What You Get

  • Part-time, fully remote role (with potential to grow)

  • Paid vacation

  • Lifestyle and work-from-home perks

  • Access to robust training and education

  • Small, sharp team that cares about doing things right and helping clients win

If you’re the person friends call when their CRM automations melt down, and you like being the one who quietly makes everything work, this role is for you.

Ready To Apply?

We Can't Wait To Work Together!

HighLevel is changing the

marketing world as we know it.

Thousands of people have already experienced the no-brainer goodness of HL Pro Tools. And...this is only the beginning.

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